Quotes to Compare is the trading name of Aggregators UK Limited who is registered with the Information Commissioner’s Office (registration number ZA042018).
We are committed to protecting your personal information when you use this site and we want you to be confident that your personal information is safe and secure with us. This Privacy Policy alongside our Terms & Conditions sets out the basis on which any personal data we collect from you, or that you provide to us, via our site, or to our staff, will be processed by us.
By visiting and continuing to use this Site, you are accepting the terms and methods described herein .
For the purpose of data privacy laws applicable to our Site and broader offering, including, without limitation, the General Data Protection Regulations (“ GDPR”), the data controller in regards to your Personal Data is Aggregators UK Limited.
SUMMARY OF WHAT WE DO
We use our resources to connect homeowners (The enquirer) with professional providers of home improvement services. In some cases, we work with business partners to make these services more widely accessible.
We will contact you to discuss your enquiry and if you wish to proceed
We process your Personal Data (as defined under GDPR) in order to facilitate the making of contracts for services between you (The enquirer) and selected home improvement service providers (also referred to herein as the “contractor”).
WHAT WE WILL NOT DO
We will not ask for ‘sensitive data’ (that is data about such matters as your religious beliefs or political opinions).
We will not provide, sell or give your data to any third party excepted as solely to one of our contractors or affiliates.
INFORMATION WE MAY COLLECT FROM YOU
We collect personal information about you when you give this to us in the course of registering for and/or using our Services via any of our sites or those of our affiliates The information you give us may include, without limitation, your name, address, e-mail address, phone number, home ownership/tenancy status, home improvement requirements, home specification and information to verify your identity.. This might be, for example, to obtain comparative quotes for home services or products. In the course of providing the Services to you, we may also store information about how you use our Sites, for example, the pages viewed, the website from which you came to visit our Sites, changes you make to information you supply to us, details of the quotes you request and your transactions. We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.
Note that it is your responsibility to check and ensure that all information, content, material or data you provide on the Sites is correct, complete, accurate and not misleading and that you disclose all relevant facts.
COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve the experience of using our website. By continuing to browse the website, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer with your agreement. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies –These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.
Functionality cookies –. we use a set of cookies to track visitors to help us understand how customers use our Sites. These cookies are only used to help improve users’ site experience. The cookies are placed on the user’s first visit to a Site and they track the user through the Site, where they go, where they drop off, what pages they have problems with, etc.
Marketing we use third parties to help provide customised advertising and other content to visitors to our Sites and other sites. We also use these cookies to limit what marketing or advertising is delivered to our customers.
So that we can offer you the best possible online experience, new services using cookies may be added to our site from time to time. We aim to keep the cookies information provided here as accurate as possible and use all reasonable efforts to review and update the details.
Although we audit the types of cookies that are used on our Sites, it is possible that the services we use may make changes to their cookie names and purposes. Some services, particularly social networks such as Facebook and Twitter, change their cookies regularly. Although we always aim to show you up-to-date information, we may not be able to reflect these changes in our policy straight away.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical and performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Except for essential cookies, all cookies will expire after 90 days.
USES MADE OF THE PERSONAL DATA
We use information held about you in the following ways:
To enable you to access and use the Services;
To provide the services associated with our website and to provide you with the information, products and services that you request from us.
To contact you to confirm the details of your enquiry and gain secondary opt-in that you wish to compare quotes from our relevant partners.
To enable our partners to make contact with you in relation to your enquiry, examples of these contractors, but not limited to, are;
| 1st Alert Double Glazing |
| AGS |
| A One |
| Anglian Windows Limited |
| Ap Glazing |
| AWIN |
| Brackenwood |
| Britelite |
| CDE |
| CR Smith |
| EEC |
| Everest |
| G2S |
| Home Logic |
| Homeshield |
| Leads 2 Trade |
| Optimal Energy |
| Quotatis |
| Safestyle |
| The Window Warehouse |
| Trade Glazing Direct |
To personalise and improve aspects of our Services;
For research, such as analysing market trends and customer demographics;
To communicate with you, sending you information about products and services which we think may be of interest to you – If you agree, we will contact you (depending on your contact preferences) via email, post, telephone, sms, or by other electronic means such as via social and digital media this may include new product launches, newsletters and opportunities to participate in market research
To provide you with information about other products and services we offer which are similar to those that you have already purchased or enquired about.
To administer our website and for internal operations including troubleshooting, data analysis, testing, research and statistical and survey purposes.
We may disclose your Personal Data in the following ways:
Related Party Disclosures– We may share your personal information with any member of our group.
Select Third Party Disclosures- We will provide your personal information to our selected home improvement contractors and affiliates
We may also disclose your personal information to third parties for the following reasons :
We are under a duty to disclose or share your Personal Data as requested by law, or in order to enforce or apply our Terms & Conditions).
SECURITY
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. However, due to the nature of Internet communications and evolving technologies, unauthorised entry or use, hardware or software failure and other factors, the security of End User information may be compromised at any time. No method of transmission over the Internet, or method of electronic storage, is 100% secure.
Therefore, we cannot guarantee the absolute security of your information and disclaim any assurance that such information will remain free from loss, misuse or alteration by third parties who, despite our efforts, obtain unauthorised access.
Notwithstanding the foregoing, all information you provide to us is stored on our secure servers.
DATA RETENTION PERIOD
Unless consented otherwise, we will retain Personal Data only for no longer than three years.
POLICY TOWARDS CHILDREN
We do not conduct business with children. Should we unwittingly receive information pertaining to an individual under 16 years of age we will, on discovery, immediately delete it
YOUR RIGHTS
Applicable privacy regulations (e.g. GDPR) give you certain rights in regards to the Personal Data We collect about you. Those rights include the following:
To request from us access to Personal Data We may hold on you;
To request the rectification of Personal Data;
To impose restrictions on, or otherwise object to, processing your Personal Data;
Data portability;
Right to be forgotten (i.e. deletion right)
You have the right to ask us not to process your Personal Data for marketing purposes. we will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third parties for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, where applicable. You can also exercise the right at any time by contacting us at [email protected].
INQUIRIES & CONCERNS
You may contact us by using the ‘contact us’ feature that can be found on our website. We will do our best to provide a prompt response to your question. In addition, our designated Data Protection Officer is responsible for overseeing compliance with this Privacy Policy. You can reach this Data Protection Officer by sending an email to [email protected]
COMPLAINTS PROCEEDURE
Our Complaint Handling Procedure
At Quotes To Compare we are dedicated to delivering the highest level of service to our customers. We welcome all feedback on the services we provide – both compliments and complaints. We accept that things can occasionally go wrong and encourage you to advise us about any concerns you may have so that we can do our upmost to resolve these.
Need Help?
If a dispute regarding your installation does arise, the first step is to talk to a member of the Complaints Team either by telephoning us, dropping us an email or by post if you prefer.
Contact
Telephone: 0800 1313 014
Email: [email protected]
Address:
The Customer Relations Manager
Sackville Place, 44-48 Magdalen Street, Norwich NR3 1JU
Response Time
Where we are unable to resolve your complaint by the end of the third business day after receipt, you can expect the following from us:
Acknowledgement of your complaint in writing within 5 business days after receipt. This will state who is handling the complaint.
We will aim to resolve your complaint within 4 weeks of receipt, unless the matter is very complicated, such as where other organisations need to be contacted. Where this is the case, we will still let you know what action is being taken and tell you when we expect to provide you with a final response.
Our goal is to ensure that you receive a final response letter within 8 weeks of receipt of your complaint. If we are still unable to provide you with a final response at this stage, we will write to you explaining why, and advise when you can expect a final response.
What is a final response?
This letter should clarify the final position in relation to your complaint and any actions agreed going forward.
The Financial Ombudsman Service
What you should know
You may initially go direct to The Financial Ombudsman Service with your complaint, but the Ombudsman will only review your complaint at this stage with our consent. However, we are still required to follow the procedure as stated above in the Response Time section.
If more than 8 weeks from the date of your complaint has passed and you have not received a final response, you may refer your complaint to the Financial Ombudsman Service.
If you have received a final response but are dissatisfied, you have the right of referral to the Financial Ombudsman Service within 6 months of the date of the final response letter. You may refer to the Financial Ombudsman Service beyond this time limit if we have provided our consent in the final response letter.
The Financial Ombudsman Service will let you know that they have received your complaint and what the next steps will be.
Contact Details:
The Financial Ombudsman Service,
Exchange Tower
London
E14 9SR
Telephone: 0300 123 9 123
Website: www.financial-ombudsman.org.uk
Email: [email protected]
The Financial Ombudsman Service will consider your complaint impartially and we are bound by their decision.
If you are dissatisfied with the way your complaint has been handled, you can use the Online Dispute Resolution Platform (ODR) to submit your complaint for an independent assessment
